Frequently Asked Questions

Which products are best suited for traveling with my dog?
We offer a wide range of products specifically designed for traveling with your dog , such as travel crates, dog seat belts, portable water bottles , and dog harnesses. Browse our product page for the best options.
Are your products suitable for all dog breeds and sizes?
Yes, our products are available in various sizes and styles , suitable for both small and large dogs. When choosing products, please check the size chart and specifications for each product.
Do you offer products for specific travel situations, such as air travel or camping?
Yes, we have a wide selection of products, such as travel crates approved for air travel, and handy accessories for camping and road trips .

How can I return a product if it does not meet my expectations?
Returns are easy! You can return any product within 30 days of receipt. Follow the instructions on our returns page or contact our customer service team.
How quickly will I get my money back after a return?
Once we have received and inspected the returned product, the amount will be refunded to the account you paid with within 5 working days.
Can I exchange a product for a different size or color?
Yes, you can exchange a product for a different size or color. Please contact our customer service to arrange this.

What payment methods do you accept?
We accept various payment methods such as iDEAL, credit card (Visa, MasterCard), PayPal, and Klarna for post-payment.
Can I pay in installments?
Yes, with Klarna you can choose to pay in installments. You can select this option at checkout.
Is my payment safe?
Absolutely. We use a secure SSL connection, ensuring your payment information is always processed securely.

How long does it take to receive my order?
We aim to ship orders within one business day. All orders placed on weekdays before 5:30 PM will be shipped the same day. We also deliver on Saturdays. If you place an order on Saturday or Sunday, the earliest delivery date will be Tuesday.
Can I have my order delivered to my holiday address?
Yes, we offer the option of having your order shipped directly to your holiday destination. Select this option during checkout.
What are the shipping costs?
We offer free shipping on orders over €49 within the Netherlands. For orders below that amount and for international shipping, different rates apply, which you can find on this page.

How can I contact customer service?
Our customer service is available via WhatsApp (response within 15 minutes to 2 hours), email (response within 1 business day), and telephone by appointment.
How can I create an account?
Click here . Follow the steps to register. This will allow you to checkout faster and track your orders.
Do you offer gift cards?
Yes, we offer various gift cards, including the "Congratulations on your new puppy" card. These are ideal for new dog owners.