Order
Order from Fidello
At Fidello, we do everything we can to make ordering your favorite dog products as easy and enjoyable as possible. Below, you'll find everything you need to know to ensure a smooth ordering process.
1. How do I place an order?
Placing an order is simple:
- Step 1: Find the products you want on our website and add them to your shopping cart.
- Step 2: Go to your shopping cart and click on "Checkout".
- Step 3: Fill in your details, such as your name, address and email address.
- Step 4: Select a shipping method. You'll see the available options and associated costs in the overview.
- Step 5: Select a payment method and complete your order.
After placing your order, you will immediately receive a confirmation by email.
2. Payment methods
At Fidello you can pay safely and easily with the following payment methods:
- iDEAL
- Credit card (Visa, MasterCard)
- PayPal
- Swish
- Trustly
- eps-Überweisung
- SEPA bank transfer (Please note: processing takes a little longer, so your order may be shipped a little later.)
- Bancontact (for Belgian customers)
- Klarna (pay later)
3. Shipping and delivery time
Once your order is placed, we'll get to work! Orders placed before 5:30 PM on weekdays will be processed the same day. We offer various shipping options depending on your location and preferences. You can find more information on our Shipping & Delivery page .
4. Change or cancel order
Want to change or cancel your order? Please contact us as soon as possible. As long as your package hasn't shipped yet, we can usually still change or cancel your order.